Care Quality Commission (CQC)

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. The CQC makes sure health and social care service providers – such as Dorset HealthCare – offer people safe, effective, compassionate, high-quality care. The CQC carries out regular inspections and provides reports on standards of care, and progress since its previous report.

To fully understand the experience of people who use services, the CQC always asks the following five questions of every provider and service:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

The CQC awards a rating following an inspection. This is based on a combination of what the CQC finds at inspection, what people tell the CQC, and information gathered from the Trust. Ratings are then awarded on a four point scale, and a provider may be rated as 'outstanding', 'good', 'requires improvement' or 'inadequate'.

Any person (individual, partnership or organisation including NHS Trusts) who provides regulated activity in England must be registered with the CQC. Dorset HealthCare is registered with the Care Quality Commission without any restrictive conditions. You can read more about registration with the CQC on the CQC website.

Read the full report & CQC inspection ratings for Dorset HealthCare NHS Trust

CQC inspections of Dorset HealthCare

The Care Quality Commission (CQC) conducted a planned inspection of Dorset HealthCare in June 2015, and followed this up with a re-inspection in March 2016 to assess the Trust’s progress in areas where concerns had been identified. They inspected seven core services against five key domains of quality. During the visit the inspectors visited 25 locations, reviewed 157 care records, attended and observed meetings, and spoke to Dorset HealthCare staff, as well as carers and people who use our services.

This allowed the team to assess services which had been judged as requiring improvement or inadequate in 2015, to see what improvements had been made

Following the re-inspection in March 2016 the Care Quality Commission (CQC), four of the services were upgraded to ‘good’, but the Trust retains an overall rating of ‘requires improvement’.

Dorset HealthCare has developed robust action plans to address the findings of our CQC inspections, and progress against these is reported monthly to the Trust Board.

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